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The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty.

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HP Scitex FB500 Industrial Printer Troubleshooting

Touch the Up and Down buttons on f500 control panel to move the alignment bar up and down. The strip is held in place by friction only, and can slip out of position. Detail of the service-end alignment bar lifting cb500. Europe, Middle East, Africa. Product sold without warranty: Any warranty support needed would be completed by the reseller that sold the product. Asia Pacific and Oceania. Please enter a Product Number to complete the request.

Advance the hl so that any cured ink is no longer in the alignment bar path. This product cannot be identified by Serial Number alone. This product has been exchanged for a new or refurbished product. Product sold by third party: If The alignment bar hit something message continues to appear on the control panel after cleaning and troubleshooting the printer, then the alignment bar may require recalibration. Please wait while we process your request. The Virtual Agent is currently unavailable.

Learn more about HP’s privacy policy. Troubleshooting “The alignment bar hit something while moving” message on HP Scitex FB and FB printers To troubleshoot The alignment bar hit something while moving message, complete the following steps:. One f5b00 more of the values entered is not permitted.

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Ensure that the components on both user end and service end are checked for any problems. This product was sold by a third party. See the following section for details on accessing the lift assemblies. If f500 are unable to correct any issues, or if you have questions, please contact an authorized HP reseller or the regional HP Customer Care Center for further assistance.

The alignment bar hit something while moving message appears on the control panel when the alignment bar is unable to move normally. See your browser’s documentation for specific instructions. This is the most common cause of The alignment bar hit something fv500.

Compare the position of the alignment bar strip against the strips in the other lifting assemblies and reposition it as necessary.

See the following section for details on accessing the lift assemblies and components. If there is nothing obvious blocking the fh500, the message may appear for one of these reasons:. Ensure that the encoder strip 4 in Figure 3 is properly positioned in its holder. Carefully inspect and observe the alignment bar fb050 lifting mechanisms for any binding, obstruction, or other problem.

Select from the products you own. Verify that the mechanical links between the bar and the actuator assembly are secure and not catching or binding on any other printer components.

Any electrical cabling is not visible in fb5000 view. Javascript is disabled in this browser.

HP Scitex FB Industrial Printer Troubleshooting | HP® Customer Support

Thus, the warranty has been removed from this product. Second view of service-end lifting assembly for the alignment bar. The user end is similar in appearance.


Warranty removed from product: We are unable to determine your warranty status for the product and serial fb50 provided. Remove the fasteners in both the service and user endcaps.

Do not attempt to remove the input roller assembly. See your browser’s documentation for specific instructions. Service-end view of lifting assemblies.

Please use the product number and serial numbers of the new product to validate warranty status. How does HP install software and gather data? By completing and submitting this form you consent to the use of your data in accordance with HP’s Privacy statement.

Clear any foreign debris, such as dust, from between the encoder strip and the reader. This product was sold by a reseller.

The serial number provided does not match the previously selected gp. Verify that the encoder strips are clean and fully seated into their brackets. The encoder strips for the lift motors are dirty, hpp of place, or otherwise not allowing for normal operation.

Please try again shortly. Check both ends of the bar and both lifting assemblies user end and service end for any mechanical problems and correct any issues. Unable to determine warranty status. Clear the alignment bar path of any foreign objects, such as a piece of media.